A single checkout line distributed to multiple clerks experiences fewer delays, yet we perceive that when organized in parallel lines, checkout is faster. In less than 4 minutes, with the aid of low-budget yet engaging animation, Bill Hammack – from the Department of Chemical & Biomolecular Engineering at the University of Illinois – briefly explains why that perception is invalid.
Today I received an unexpected birthday greeting from my car dealership, unexpected because it’s not my birthday. I was prepared to dismiss it as a simple data entry error, but then the call concluded with another surprise, a dark pattern opt-out.
To stop future robo-call announcements (like the one I was listening to), I was instructed to call the provided toll-free number. Perhaps not completely dark(-side of the force) at the very least, this “convenience feature” was a major FAIL. Considering how friendly they are at the dealership, I’m willing to assume the shadiness is due to ignorance, not malicious intent.
As with email opt-outs, I should have been offered a clear and simple method to remove my information from future contact right then and there. Something like: press pound to opt-out would have sufficed – but seeing how it’s almost 2011 they could make it voice activated and avoid the rotary phone support issue altogether.
A firm believer in not reinventing the wheel, I’m simply adding a few footnotes to encourage any remaining fence-sitters to seek out this book.
The first 184 pages describes a fictional (yet plausible) story of an executive team’s introduction to Lencioni’s 5-layer teamwork model. The characters are well portrayed and at times amusing (some laugh-out-loud). The majority of the dialog is natural, not overly Pollyanna-ish, preachy or robotic.
Pages subsequent to 184 contain a concise reiteration of the 5 dysfunctions, their causes, their effects, and practical activities for overcoming them.
Also included is a short Team Assessment questionnaire to begin the self-evaluation process.
With Naview you can create and test navigation structures without writing any code. Test your prototypes with usability tasks you create, and use the results of quantitative user click-through metrics to identify opportunities information architecture modification.
As with Wirify, this service is provided by Australian company, Volkside.
Wirify is a bookmarklet that lets you turn any web page into a wireframe in one click.
There are some compelling reasons for viewing a live web page as a wireframe:
The wireframe allows you to step back and see the big picture. By tuning out the detail it lets you study the building blocks of the page and their relationships.
The wireframe is a great learning and teaching tool. Many of the design concepts that underpin page layouts become easier to identify and analyse in a wireframe. Think visual hierarchy, whitespace, symmetry, chunking, grid systems, golden ratio, rule of thirds, etc. etc.
The wireframe is a useful redesign tool that stops you getting bogged down in detail in the very early stage of a website redesign project.
Note: Wirify is a beta release and has a few known issues, which ultimately don’t detract from this very useful tool.